Last updated: 23 October 2026
Stardust Automation Ltd respects your privacy and is committed to protecting your personal information.
This privacy policy explains what personal information we collect when you use our website, contact us or make an enquiry, why we use it, how long we keep it and the rights you have in relation to your information.
Who We Are
Stardust Automation Ltd provides bespoke software development and automation services for businesses, engineering organisations and industrial applications.
Stardust Automation Ltd
Registered in England and Wales
Company number: 17500050
Registered office: 19 Hollydale Road, Birmingham, England, B24 9LP
For data protection purposes, Stardust Automation Ltd is the controller of personal information collected through this website and through direct business enquiries.
If you have a question about this privacy policy or would like to exercise your data protection rights, you can contact us using the contact form on this website or by email at:
website@stardustautomation.co.uk
Information We Collect
Information You Provide to Us
When you use our contact form, email us or otherwise make an enquiry, we may collect information such as:
- Your name
- Your email address
- Your telephone number, if provided
- Your company or organisation, if provided
- Details of your enquiry
- Information about a project, business process, software system or technical requirement that you choose to provide
- Any subsequent correspondence between you and Stardust Automation
Please avoid including sensitive personal information in an enquiry unless it is necessary for us to assist you.
Technical Information
When you visit our website, limited technical information may also be collected automatically by our website hosting, security or infrastructure providers.
This may include:
- IP address
- Browser and device information
- Date and time of access
- Pages requested
- Website security and diagnostic information
This information is primarily used to operate, secure and maintain the website.
How We Use Your Information
We may use personal information to:
- Respond to enquiries and requests for information
- Discuss potential projects or services
- Prepare quotations or proposals
- Take steps requested by you before entering into a contract
- Provide services to customers
- Maintain correspondence relating to projects and business relationships
- Operate, maintain and protect our website and systems
- Prevent or investigate misuse, security incidents or fraudulent activity
- Maintain appropriate business, financial and accounting records
- Meet our legal and regulatory obligations
- Establish, exercise or defend legal claims where necessary
We do not sell your personal information.
Submitting an enquiry does not automatically add you to a marketing mailing list.
Our Lawful Bases for Using Personal Information
UK data protection law requires us to have a lawful basis for using personal information.
Depending on the circumstances, Stardust Automation may rely on the following lawful bases.
Contract
We may use your information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
For example, this may apply when you ask us to discuss a project, provide a quotation or deliver agreed services.
Legitimate Interests
We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
These interests may include:
- Responding to business enquiries
- Communicating with prospective and existing customers
- Managing customer and supplier relationships
- Protecting our website, systems and business
- Maintaining appropriate records of business communications
- Improving our services and business processes
Legal Obligation
We may process and retain information where necessary to comply with legal, taxation, accounting or regulatory requirements.
Consent
Where we specifically ask for your consent, for example for certain non-essential website technologies or communications, you may withdraw that consent at any time.
Who We Share Information With
We only share personal information where it is reasonably necessary for operating our business, providing our services or complying with legal obligations.
Information may be processed by organisations that provide services to Stardust Automation, such as:
- Website hosting providers
- Website security and infrastructure providers
- Contact-form and email delivery providers
- Business email and communications providers
- IT and cloud-service providers
- Accountants, legal advisers and other professional advisers
These organisations may process information on our behalf only as necessary to provide their services.
We may also disclose information where required by law, regulation, court order or a competent public authority, or where necessary to establish, exercise or defend legal rights.
We do not sell or rent personal information to third parties.
International Data Transfers
Some technology and cloud-service providers may process or make information accessible from countries outside the United Kingdom.
Where this involves a restricted international transfer of personal information, we take appropriate steps to ensure that the information continues to receive an appropriate level of protection in accordance with UK data protection law.
This may include using providers located in countries covered by UK adequacy regulations or using other legally recognised safeguards where required.
How Long We Keep Your Information
We do not keep personal information for longer than is reasonably necessary for the purpose for which it was collected.
As a general guide:
General enquiries that do not result in a business relationship may normally be retained for up to 24 months after our last communication, so that we can respond to follow-up enquiries and maintain an appropriate record of previous discussions.
Customer, project, contractual and financial records may normally be retained for up to six years, or longer where required by law, taxation requirements, an ongoing contractual matter or a legal dispute.
Website security and technical logs are generally retained for shorter periods appropriate to the operation and security of the website, although retention periods may vary depending on the service provider and nature of the information.
When information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable.
Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for the website to operate correctly and securely.
If we use analytics, advertising or other non-essential cookies or similar technologies that require consent, they will only be used in accordance with applicable requirements and you will be given an appropriate choice.
You can also control or delete cookies through your browser settings.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances and the lawful basis under which your information is processed, you may have rights including:
- Right of access – to ask for a copy of personal information we hold about you
- Right to rectification – to ask us to correct inaccurate or incomplete information
- Right to erasure – to ask us to delete your personal information in certain circumstances
- Right to restriction – to ask us to restrict how your information is used in certain circumstances
- Right to object – to object to certain uses of your personal information
- Right to data portability – to receive certain information in a portable format where applicable
- Right to withdraw consent – where we rely on your consent, you can withdraw it at any time
Not all of these rights apply in every circumstance.
To exercise any of these rights, please contact us using the details provided above.
We may need to verify your identity before responding to a request.
Automated Decision-Making
Stardust Automation does not use personal information submitted through the website enquiry process to make solely automated decisions that have legal or similarly significant effects on individuals.
Links to Other Websites
Our website may contain links to websites operated by other organisations.
Stardust Automation is not responsible for the privacy practices or content of external websites. You should review the privacy information provided by those organisations when visiting their websites.
Complaints
If you have concerns about how Stardust Automation has handled your personal information, please contact us first so that we have an opportunity to investigate and respond.
You also have the right to make a complaint to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Further information about making a complaint is available on the ICO website.
Changes to This Privacy Policy
We may update this privacy policy from time to time, for example if our services, website functionality or legal obligations change.
The latest version will be published on this page and the Last updated date at the top of the policy will be amended accordingly.